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    Services

    Contact center

    We provide professional customer service, supporting your company in building lasting relationships with clients, as well as flexibility in terms of the tools we use and services we provide. We can adopt the strategies and technologies used by our customers, enabling all processes to run smoothly. We can also offer specific technological solutions upon client’s request.

    Contact center

    About contact center

    Keeping in contact with customers is fundamental to a successful business. EFF’s Contact center offers call campaigns on behalf of the client. EFF puts communication with the customer first, always searching for the best solutions.

    We build our Contact center from the ground up, making sure that all services are professional and tailored to the client’s needs.  Our employees speak a variety of languages, which allows us to reach a large number of clients, and overcome cultural barriers.

    Why us?

    Our quality of services stems from...

    Data security
    Safety of sensitive data ensured by a fully secured data base and a separate server environment
    Linguistic diversity
    Employing graduates of linguistics and native speakers
    Detailed feedback
    Detailed reports on target countries, telephone numbers, call type and time, Contact Center Agents
    Quick reaction time
    Continuous monitoring of our assignments and allowing the client to prioritize tasks
    Flexible time schedule
    Adjustment to various time zones
    Full control
    Monitoring Contact Center Agents’ work and maintaining cost control
    Effectiveness
    Establishing key performance indicators together with the client for measurable evaluation

    About working in a Contact Center

    Get to know our employees' perspectives

    “As a person responsible for staying in touch with the client and various institutions or companies abroad, I was fascinated to note how differently conversations may go, depending on the country I would call – how (in)formal my speakers were, how easy it would be to reach them or what approach they could have to assisting me with an issue I was handling. The most challenging aspect of this work was getting used to different time zones and having them in mind at all times, as there are some places with which we are unable to contact when working traditional hours (e.g. Australia, New Zealand, Japan). Naturally, working there required a lot of patience and resilience, but this has only made it more rewarding when I was able to finally reach a client and solve a problem. ”

    Roksana
    EFF Contact Center Agent

    Benefits

    Why is it worth working with us?

    Discover our advantages and benefits of working with EFF
    Facts & figures
    500+
    Satisfied clients
    Benefits & advantages
    All our clients can count on a dedicated contact person
    you will receive local support from us
    Benefits & advantages
    We are from Europe
    But we operate globally, constantly in other countries, constantly expanding our area of ​​operation and gaining knowledge about taxes around the world
    Facts & figures
    15
    Languages spoken
    Facts & figures
    20 years
    On the market

    Our offer

    Is contact with clients too time consuming for you? Would you rather focus on other business activities than solve sensitive issues connected with debt collection? Are you hoping to reach clients directly in order to present your new offer?

    As an international financial center with years of experience, we are fully competent to aid your business performance. We can contact your clients regarding sensitive matters, and issues requiring diplomacy, assertiveness and determination. We can contact customers on your behalf concerning outstanding invoices, payment reminders, or in order to conduct a survey. We can also present your offer and ask about your client’s needs. We carefully analyse your company’s needs and propose adequate solutions which will facilitate communication with the client.

    Services

    What we offer

    Contact us
    Telephone campaigns according to the client's guidelines
    Contact regarding unpaid invoices
    Debt collection
    Courtesy calls
    Database maintenance and supplementation
    Conducting surveys
    Confirmation of marketing data
    Order confirmation
    Accepting claims and complaints
    Clarifying ambiguities
    Presenting new offers
    Email, SMS and live chat campaigns (subject to demand)
    Karolina Olivares
    Team Leader Accounting

    Email me

    Are you looking for support in contact with a client?

    Are you looking for support in contact with a client? Are you interested in dedicated solutions to reach more recipients with your offer? Are you striving for transparency and effectiveness of accounts receivables management?

    Testmonials from our clients

    Real stories, real results

    Read authentic reviews and testimonials from our satisfied clients.
    Work with us
    We have the pleasure to work with EFF within VAT Compliance services, which we can honestly recommend for any company seeking a professional support in tax related problems or similar. We can always count on their reliable advice and prompt answers to all of our questions. Duni EFF experts’ big commitment and individual approach to a client cannot go unnoticed. Their high competence and vast professional knowledge ensure all our needs are met and it facilitates efficient cooperation.
    Małgorzata Łysio, Administration Specialist
    I would strongly recommend the services of EFF. We have transferred a large part of our AP processes to EFF. The transfer was very efficient and unbureaucratic. The employees of EFF are very ambitious, focused and it is a pleasure to work with them. Thus we were able to increase the reliability and quality of our AP with the same number of employees. Through the competence and experience of EFF, at a good value for money, we can concentrate better on our main business.
    Jorg Schulz, Sales Director
    We at Euroflorist are very pleased with EFF's high competence and ability to adapt to our changing needs.
    Per Gränse, CFO, Euroflorist
    EFF are tax professionals in the European Union. In cooperation with them, I especially appreciate the individual approach to each case. In international sales, there are often non-standard situations, from which they always find a way out. Their experts have extensive knowledge and provide it in a very accessible way. Duni EFF is a proven, reliable partner in business.
    Miłosz Wójcik, Chief Product Officer Nethansa
    Across the years of working with EFF, we developed a fantastic professional relationship. Their services to us included AR and AP and I have to say, nothing was ever too much or too little for them to help us with. They were very efficient and knowledgeable, you could say I learned a thing or two from them! It was a pleasure to work with them.
    Sophie Thompson, Payroll Specialist, Cloetta UK
    We are happy to recommend EFF company thanks to our successful cooperation so far. High quality of performed services, high availability and a wide scope of their offer are of a great value. Their trustworthiness is based on professional business service and efficient communication with a client.
    Agnieszka Strycharz, Chief Accountant, Monolith Group
    For years, EFF has been our trusted partner in supporting businesses across the EU and in the UK with international accounting. As our official and long-term collaborator, they deliver exceptional service and a professional approach to every challenge. Through our partnership, we've helped hundreds of businesses take their operations to the next level.
    SN Accounts Team
    We greatly value our partnership with EFF. We have worked with them for quite some time; the cooperation has always been smooth and their services consistently meet the highest standards.
    Angelika Wielgus-Lach, Event Coordinator Setup.pl
    EFF is a young and dynamic team of professionals delivering services of the highest standard. They always respond quickly, providing thorough answers to any questions. Working with them guarantees quality and flexibility – they adapt perfectly to the individual needs of the client. Thanks to their support in areas like accounts, SAP Concur, and process development for new business directions, we can operate smoothly and efficiently. Such quality is truly rare!
    Agnieszka Idziak, Communication&Training Manager Duni Poland
    Working with EFF has been a great experience. They are professionals in their field; their skilled and friendly employees consistently meet our strict deadlines with the integrity we require as a global company. EFF quickly took over our financial administration, ensuring accurate and timely reporting while providing clear and insightful advice for our daily operations. As part of a large international corporation with high standards, we are confident that choosing EFF as our financial partner was the right decision. We highly recommend them for all financial and fiscal services.
    Robert ten Berge, Stertil Group Controller
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